Denver International Airport (DIA) prides itself on being a facility that is easy to use. Should you need help, we have resources to assist you.
The City and County of Denver, as owner and operator of DIA, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities. This notice is provided as required by the Rehabilitation Act of 1973, Section 504, and Title II of the Americans with Disabilities Act of 1990. Questions, concerns, complaints or requests for additional information regarding these laws may be forwarded to:
ADA Compliance Officer
Denver International Airport
8500 Peña Blvd.
Denver, CO 80249
Denver International Airport Title VI Policy
49 CFR Part 21
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." 42 U.S.C. Section 2000d. Denver International Airport, and its employees, airport operators, lessees, tenants, concessionaires, contractors and airlines will not deny public services, employment and program opportunities to any person at Denver International Airport due to race, color, national origin, and disability or be otherwise subjected to discrimination pursuant to the Code of Federal Regulations, Department of Transportation, Part 21 -Title VI of the Civil Rights Act of 1964.
Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI should report the complaint to the Disability/Title VI Coordinator at (303) 342-2814, or Disability.Coordinator@flydenver.com.
Discriminatory allegations may also be filed with the Federal Aviation Administration:
Federal Aviation Administration
Office of Civil Rights, ACR -1
800 Independence Avenue, S.W.
Washington, D.C. 20591
Title VI Posting
Accessible parking is available in all DIA parking facilities (except level 3 of the garage). The accessible spaces are located nearest the doors in the garages; and shelters in the Pikes Peak Shuttle Parking and Economy lots. All shuttle vans and buses serving the Pikes Peak Shuttle Parking and Economy lots are lift equipped. Call (303) 342-4645 for availability and locations.
You can access all high-traffic areas of the airport – including ticketing, baggage claim, and all train stations – by elevator. Generally speaking, if you see an escalator, there is an elevator nearby.
Paging for the Deaf and Hard of Hearing
If you anticipate receiving a page or if you wish to leave a standard audible page, use a TTY unit and dial (800) 688-1333 for assistance.
Visual Paging Monitors
Visual paging monitors are located in the terminal building, level 6, on both east and west sides near the flight information display monitors and on level 5 at baggage claim carousels. Visual paging monitors are also located in all three concourses near flight information display monitors.
Several TTY public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminal and concourses. Each unit is marked with the international symbol for TTY. Customer and Special Services staff and Hospitality Ambassadors can help you find a TTY unit.
All public restrooms can accommodate people with disabilities. If you need assistance, you and the person assisting you may want to use one of our 18 unisex/family restrooms located throughout the terminal and concourses. Our Customer and Special Services staff and Hospitality Ambassadors can help you find a unisex/family restroom. You also can use a white courtesy telephone (dial 2000) or a pay telephone at no charge (press button for Information and Paging) to obtain locations of the unisex/family restrooms.
Both escalators and elevators can be used to descend to the train stations. Elevators are located in the terminal’s two security-screening areas and in the central areas of all concourses for these who find escalators difficult to use.
Your airline can provide you with wheelchair or electric cart service if you need assistance to or from your flight. Service should be requested from the airline in advance or at the ticket counter when you check in.
Ground Transportation - Wheelchair Transportation
The Americans with Disabilities Act requires all ground transportation companies to provide wheelchair-accessible vehicles. Disabled travelers traveling to and from DIA can choose from among several companies that provide wheelchair transportation services. Individuals needing this service should make arrangements with a service provider in advance.
The door-to-door companies listed below pick up passengers at curbside on the west side of Jeppesen Terminal, level 5.
|Door-to-Door Service Providers
This company requires two-to-three day advance notice
|Mobility Plus (Yellow Cab)
24-hour on-demand wheelchair accessible service
|Mobility Transport Service
This company requires 24-hour advance notice
DIA has one designated pet-relief area located outside Jeppesen Terminal on Level 2 West, not far from Door 200. The area is wheelchair accessible. Because of security restrictions, there are no pet relief-areas available on the concourses.
Fourteen automated defibrillators are available in passenger areas for use in cardiac emergencies. White signs labeled “Automatic External Defibrillators,” with a red heart and a stylized image of an electrical charge, identify the locations. Four defibrillators can be found in Jeppesen Terminal, including one at the Information Booth, on Terminal level 5 near the train exits. The devices are also mounted at several locations on the concourses.
Traveling with Children
There are 18 unisex/family restrooms for adults traveling with children. All airport bathrooms also are all equipped with baby-changing tables for parents who need to change a diaper. Liquid baby formula and breast milk are allowed through security as long as the parent bringing it is with a child. Declare baby food or formula at passenger screening.