TRAFFIC ALERT: Overnight lane closures are scheduled for outbound Peña Boulevard (leaving DEN) from 11 p.m. to 6 a.m., from Tuesday, June 2 through Saturday, June 6 for grinding operations near the West Terminal. Please use caution and drive carefully.
PASSENGER SERVICES AND AMENITIES
Our DEN community connects us globally through flight and through business. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion and LGBTQIA+ communities. We support a culture of belonging and reject any form of racial injustice or discrimination. Our core values serve as a way of life, and we fully embrace fostering a diverse and equitable experience where we are free to explore and share ideas and experiences that connect rather than divide us.
We know that our diversity makes us better and stronger. We believe that systemic racism, oppression and discrimination should be studied and understood so we can create a path forward that will ensure that diversity, equity, inclusion and accessibility thrive and are at the center of all that we do. Justice, respect, appreciation and valuing our differences are essential to our renewed sense of awareness and our continued commitment to do better and be better..
Our DEN community connects us globally through flight and through business. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities.
We support a culture of belonging and reject any form of racial injustice or discrimination. Our core values serve as a way of life, and we fully embrace fostering a diverse and equitable experience where we are free to explore and share ideas and experiences that connect rather than divide us. We know that our diversity makes us better and stronger. We believe that systemic racism, oppression, and discrimination should be studied and understood so we can create a path forward that will ensure that diversity, equity, inclusion, and accessibility thrive and are at the center of all that we do. Justice, respect, appreciation, and valuing our differences are essential to our renewed sense of awareness and our continued commitment to do better and be better.
Please contact your airline at least 48 hours prior to your scheduled departure to arrange wheelchair service. For specific airline disability accommodations, please contact your airline before you arrive at the airport or coordinate service at the airport counter when you check-in.
Visitors who are picking-up arriving passengers or seeing-off departing passengers may bring their service dog, too.
Contact your airline for specific information regarding traveling with Service Animals.
The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport’s security checkpoints. Learn more about TSA procedures for people with special needs here or toll free at (855) 787-2227.
Defibrillators for cardiac emergencies are located in Jeppesen Terminal and each concourse.
If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted.
The City and County of Denver, as owner and operator of Denver International Airport, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities.
Aira is a digital wayfinding app that uses a live, trained professional agent to assist people who are blind or have low vision with completing tasks and wayfinding.
Video Relay Service (VRS) is available in the Terminal. There is a VRS monitor on the west side of the terminal, near door 608, and a VRS monitor on the east side of the terminal, near door 607.
Interpreter services are available at each information booth (in the terminal, Concourse A, B and C) and in Customs for international arrivals.
TTY public telephones for the deaf and hearing-impaired are located throughout the terminal and concourses. Units are marked with the international symbol for TTY.
Located near flight information display monitors and near the baggage claim carousels
If you are anticipating receiving a page, you may use a TTY unit and call (800) 688-1333 for assistance.
You can obtain a Sunflower Lanyard from a DEN Ambassador or a Customer Service Agent at any of the four customer service information booths at DEN, located in the terminal and in the center of each concourse.
To support passengers with hidden disabilities, DEN has partnered with the Hidden Disabilities Sunflower organization to bring the Sunflower Lanyard Program to the airport. The green lanyard with sunflowers discreetly signals that the wearer, or a member in the group, has an invisible disability and may need additional support. Passengers who need assistance may also speak to a customer service agent at any of the information booths, marked with a sunflower decal.
There are no prerequisites for asking for or wearing the Hidden Disabilities Sunflower-branded lanyard. By wearing the lanyard, DEN team members can be signaled that a person has a hidden disability and may need extra support getting through the airport.
On the day of the flight, at the discretion of your airline, you can obtain a Dependent Needs Pass from the airline’s ticket counter. To obtain a Dependent Needs Pass, you will need to provide the passenger’s name and flight number to the airline check-in agent along with your photo ID. This pass can be obtained on the day of your trip and passholders are also required to clear airport security in order to escort a passenger to their gate.
For assistance with translation of signage throughout the airport, please consider using a translation application on your mobile device. Most iOS devices have Apple Translate preinstalled. Most Android Devices have Google Translate preinstalled. Both Google Translate and Microsoft Translator are available for Apple iOS devices through the App Store and for Android devices through the Google Play Store.
References to specific applications are provided for informational purposes and for the convenience of travelers. DEN does not directly endorse any specific translation application and references to specific applications does not imply that those solutions are the only translation applications or solutions available to travelers at DEN. Translation applications may not always provide accurate or precise translations and use of and reliance on such applications is solely within the discretion of the party using the application. DEN does not warrant or make any promises, assurances, or guarantees as to the accuracy of the translations provided by the referenced translation applications. DEN, its officers, employees, departments, divisions, offices, agencies, and enterprises shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including but not limited to, damages or losses caused by reliance upon the accuracy, reliability or timeliness of any such information, or damages incurred from the viewing, distributing, or copying of such materials.
Airport Butler offers help with luggage check in/pick up, assistance navigating the TSA security checkpoints, finding the best airport restaurants to grab a bite to eat or helping you determine the best ground transportation options for your onward journey. Whether traveling with small children, are unfamiliar with DEN’s layout or want to surprise and delight a loved one with an elevated experience, Airport Butler can help!
Accessible parking spaces are located next to entry doors on the east and west sides of Jeppesen Terminal. In the East Garage, Levels 1, 2, 4 and 5 have accessible parking (no accessible parking is available on Level 3). In the West Garage, accessible parking is available only on Level 1.
If using outlying parking options, such as economy or shuttle lots, accessible spaces are located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots. All vans and buses serving these lots are lift-equipped. For more information call (303) 342-4650.
Rideshare (Uber and Lyft) passengers that require extra assistance can request a pickup at the curbside of Level 5 near doors 504, 506, 510 or 512 (west side) or doors 505, 507, 511 or 513 (east side).
The following ground transportation companies pick up disabled passengers at curbside on Level 5, east- or west-side of Jeppesen Terminal:
Elevators are located in the terminal’s two security-screening areas and in the central areas of all concourses.
There are elevators located in the Westin Hotel lobbies on both the East and West sides of the DEN Transit Center on airport Level 1. Travelers can use these elevators to access the South Security Checkpoint (Level 5) and/or Airline Check-In Services (Level 6) in the terminal. If you are assisting a wheelchair user, please utilize the middle train cars and back the wheelchair into the train car to ensure the wheelchair wheels do not get stuck on the boarding threshold.
DEN has a companion care restroom with a remote-control, height-adjustable adult changing table inside, along with a standard toilet and sink.
The companion care restroom is located before security on the west side of Level 5, adjacent to the train exit and next to the men’s restroom. Additionally, there are large, private Family & All Gender restrooms located in Jeppesen Terminal (terminal location is currently closed) and on each concourse.
Below are some helpful videos to help individuals become familiar with the airport environment and help prepare them for their trip.
We want to make traveling with your pet a bit easier. Pet relief areas are located throughout DEN.
DEN is going through a lot of changes! Here are some tips to navigate through construction.
The reports below document DEN's efforts to ensure its displays, websites, and social media comply with all accessibility laws and requirements.
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits provided at Denver International Airport or by the City and County of Denver Department of Aviation (“Department of Aviation”). The City and County of Denver’s Office of Human Resources Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination, such as name, address, and phone number of complainant and location, date, and description of the problem. To file your grievance, please use the online complaint form below. Alternative means of filing complaints will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Hope Pena
ADA Coordinator
Denver International Airport
8500 Pena Boulevard
Denver, CO 80249-6340
(303) 342-2456
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and the possible resolution. Within 15 calendar days, the ADA Coordinator or designee will respond in writing and, where appropriate, in a format accessible to the complainant. The response will explain the position of the Department of Aviation and offer options for substantive resolution of the complaint. If further investigation is necessary, the ADA Coordinator or designee will issue a “Notice of Continued Investigation” no later than 15 calendar days after receiving the completed form.
If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the Chief Executive Officer of the Department of Aviation (“CEO”) or designee.
Within 15 calendar days after receipt of the appeal, the CEO or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or designee, appeals to the CEO or designee, and responses from these two offices will be retained by the Department of Aviation for five years.
If the ADA Coordinator finds that an alleged violation involves a tenant or service provider, the ADA Coordinator will notify the appropriate representative. The ADA Coordinator will also notify the complainant that the matter is being investigated by the airport tenant, or service provider.
The ADA Coordinator will forward all wheelchair-related complaints directly to the airline and wheelchair service provider and will request that the airline, or service provider investigate the allegation set forth in the complaint, and to coordinate the investigation results and resolution with the ADA Coordinator. The ADA Coordinator will coordinate the transmittal of the response to the complainant with the tenant or service provider.
The dashboard below displays ADA Title II complaint data for DEN. The information includes the number, type, and status of complaints received, as well as general response timelines. Data is reviewed by the airport’s Access Team to ensure compliance with federal accessibility requirements and to support continuous program improvement.
This dashboard summarizes reported complaints and does not represent all accessibility experiences at the airport. Data is updated on a regular basis and may change as complaints are addressed and resolved.
We welcome feedback and encourage travelers to report accessibility concerns so we can address issues promptly and improve access for all.
To submit accessibility feedback, please submit this form.
